Hello everyone! My name is Dimitrii Strishchenko, I have been playing poker professionally for over 5 years. I have been playing in the WPN network for the last few years under the nickname STR1SCH, the main limit is nl100. I also played on PokerStars under the nickname Dimastrisch. At the beginning of my poker career, I kept a blog on a Russian-language poker forum: https://forum.gipsyteam.ru/index.php?vie... (https://forum.gipsyteam.ru/index.php?viewtopic=155514)
On December 20, 2024, I received this letter from the room's support team in my email with a notification that my account had been banned :
Spoiler
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Hello,
We regret to inform you that after evaluating your account thoroughly, we've concluded that you are in violation of our security and game integrity policies. The specific link detailing the policy you've breached is the following:
https://www.pokerking.com/software-game-... (https://www.pokerking.com/software-game-features/game-integrity/)
Given these circumstances, we no longer find it agreeable to continue conducting business with you.
Your confirmed violations include, but are not limited to:
4.2.0 WPN and all sites which comprise the WPN network have offering players a fair playing environment and game integrity as the highest priority. Each poker site which comprises the WPN network has adopted a no-tolerance policy toward automated players or “bots” participating in any of the poker playing activities offered to real customers.
“Automated Players” or “Bots” are expressly prohibited from playing in any of the gaming offered by the WPN or any participating poker sites/brands.
Generally, any third-party tool, piece of software, or source material, not developed by WPN, that allows players to gain an unfair advantage poses a threat to the integrity of the live real persons playing WPN poker games.
Specifically, WPN and sites on the Network prohibit
4.2.1 Poker bots or any other piece of software that might play poker without human intervention or otherwise gives advice on how to play in real time.
4.2.2 Software that provides a human player, current live game state information, such as pot odds and outs, or an absolute hand strength calculator.
4.2.3 Tools that offer real-time advice (RTA) on how to act at the table, (for example, tools known as push-this-button bots or advisor).
Please be informed that all your Winning Poker Network accounts have been closed, and you are permanently banned from our poker network, effective immediately.
We clearly state that we reserve the right to ban an account at any time for any reason in our Terms and Conditions outlined here:
https://www.pokerking.com/software-game-... (https://www.pokerking.com/software-game-features/game-integrity/)
9.TERMINATION: Without prejudice to any other rights of WPN, WPN may immediately and unilaterally terminate this Agreement if you fail to comply with the terms and conditions contained herein or for any other reason or for no reason. In such event, you must destroy all of your copies of the Software. ANY suspicious or criminal activity will be promptly reported to the appropriate authorities. The balance of funds in any User account closed by WPN due to User misconduct, fraud, or collusion may be seized and each such User shall forfeit any and all interest thereto.
Other clauses that relates to your case:
1.3 WPN Decisions are final: By accepting our general terms and conditions you also accept that our Security and Game Integrity team investigation results, outcomes and penalties are final. You expressly agree and accept WPN alone to deem any account in violation of any of the present policies, and therefore you accept any such determination as final.
1.5 Penalties:
You accept and expressly acknowledge and agree that any penalty decision or determination lies within WPN’s sole and absolute discretion.
1.5.8 Permanent ban and confiscation of funds: This penalty describes a permanent loss of access to the player account and any funds held within WPN. This penalty shall apply across any sites operating on WPN Network.
2.2.2 Compensation: Distribution of funds that WPN at its sole discretion considers fair, whether or not was recovered from the offender’s account.
4.2.11 WPN reserves the right to determine in its sole discretion whether players are using or benefiting from any of the forbidden tools above, based on patterns consistent with such tool usage. All determinations by WPN shall be final. WPN reserves the right to address unforeseen scenarios or situations not contemplated in the present policies as it sees fit.
Regards,
Game integrity Team.
Bruce M
CS Representative
Poker Solutions
I did not violate any of the poker room rules. And naturally I decided that most likely there was some error in their violation tracking program. I wrote them letters in which I said that I did not violate their rules and was ready for any account checks with a request to reconsider the issue regarding my account.
I received a response from [email]support@pokerking.com[/email] that I considered a standard response according to the regulations from an employee who did not delve into the problem and did not clarify the information with the security department :
Spoiler
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Hello Димитрий,
We are writing to inform you that we are permanently closing your account, effective immediately, due to a violation of the following Terms and Conditions:
Without prejudice to any other rights of PK, PK may immediately and unilaterally terminate this Agreement if you fail to comply with the terms and conditions contained herein or for any other reason or for no reason. In such event, you must destroy all of your copies of the Software. ANY suspicious or criminal activity will be promptly reported to the appropriate authorities. The balance of funds in any User account closed by PK due to User misconduct, fraud, or collusion may be seized and each such User shall forfeit any and all interest thereto.
We reserve the right to refuse business or play from any player. The decision to institute a ban or refuse a player is at the sole discretion of the network and not subject to appeal.
https://www.pokerking.com/about-us/terms... (https://www.pokerking.com/about-us/terms-conditions/#:~:text=qualifiers%20or%20restrictions.-,10.1.%20TERMINATION,-Without%20prejudice%20to)
This decision to close your account is final and cannot be appealed. In addition, you are prohibited from creating a new account on any WPN site.
We wish you good luck in your future endeavors.
Regards,
Winning Poker Network Support Team"
On Sat, Dec 21, 2024 at 2:25 AM, wrote via Mail:
Hello! Yesterday evening I received a letter that my account was blocked due to unfair play. I am sure that there was a mistake. I have been an online poker professional for 5 years, played on many poker sites during this time and was never blocked anywhere. I am known in the poker community as an honest player and I am sure that I have not violated any rules of the poker rooms. Please consider the reason why my account was blocked, I am ready to clarify any suspicions and undergo any checks that your technical department requests. I hope for your speedy response and resolution of this misunderstanding.
С уважением,
Димитрий Стрищенко
I assessed the response to my request through their website in the same way, considering that because of the holidays the question was not forwarded to the security service and they responded according to the regulations without delving into the essence of the problem. :
Spoiler
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Hello Димитрий,
We are writing to inform you that as per email sent on 12/20, we are permanently closing your account, effective immediately, due to an internal management decision.
This decision to close your account is final and cannot be appealed. In addition, you are prohibited from creating a new account on any WPN site.
We wish you good luck in your future endeavors.
Regards,
Winning Poker Network Support Team
On Sun, Dec 22, 2024 at 6:31 PM, Strischclarinet wrote via Mail:
Name
First Name : Dimitrii
Last Name : Strishchenko
Email
str*********@mail.ru
Username
STR1SCH
Select a reason for concern
Other
Message
Hello! On December 21st I received a notification by email that my account was blocked and I immediately wrote a response to several of your emails, I still have not received a response, so I am trying to write in this form on your website. I ask that my request be sent to the technical department for consideration. I am sure that there was a mistake. I have been an online poker professional for 5 years, played on many poker sites during this time and was never blocked anywhere. I am known in the poker community as an honest player and I am sure that I have not violated any rules of the poker rooms. Please consider the reason why my account was blocked, I am ready to clarify any suspicions and undergo any checks that your technical department requests. I hope for your speedy response and resolution of this misunderstanding.
The response from [email]gameintegrity@winningpokernetwork.com[/email] made me even more nervous, but the note at the end of the letter clearly hints that the employee, again, without really delving into the problem, responded according to the regulations.
Spoiler
Show
Hello,
We regret to inform you that after evaluating your account thoroughly, we've concluded that you are in violation of our security and game integrity policies. The specific link detailing the policy you've breached is the following:
https://www.pokerking.com/software-game-... (https://www.pokerking.com/software-game-features/game-integrity/)
Given these circumstances, we no longer find it agreeable to continue conducting business with you.
Your confirmed violations include, but are not limited to:
4.2.0 WPN and all sites which comprise the WPN network have offering players a fair playing environment and game integrity as the highest priority. Each poker site which comprises the WPN network has adopted a no-tolerance policy toward automated players or “bots” participating in any of the poker playing activities offered to real customers.
“Automated Players” or “Bots” are expressly prohibited from playing in any of the gaming offered by the WPN or any participating poker sites/brands.
Generally, any third-party tool, piece of software, or source material, not developed by WPN, that allows players to gain an unfair advantage poses a threat to the integrity of the live real persons playing WPN poker games.
Specifically, WPN and sites on the Network prohibit
4.2.1 Poker bots or any other piece of software that might play poker without human intervention or otherwise gives advice on how to play in real time.
4.2.2 Software that provides a human player, current live game state information, such as pot odds and outs, or an absolute hand strength calculator.
4.2.3 Tools that offer real-time advice (RTA) on how to act at the table, (for example, tools known as push-this-button bots or advisor).
Please be informed that all your Winning Poker Network accounts have been closed, and you are permanently banned from our poker network, effective immediately.
We clearly state that we reserve the right to ban an account at any time for any reason in our Terms and Conditions outlined here:
https://www.pokerking.com/software-game-... (https://www.pokerking.com/software-game-features/game-integrity/)
9.TERMINATION: Without prejudice to any other rights of WPN, WPN may immediately and unilaterally terminate this Agreement if you fail to comply with the terms and conditions contained herein or for any other reason or for no reason. In such event, you must destroy all of your copies of the Software. ANY suspicious or criminal activity will be promptly reported to the appropriate authorities. The balance of funds in any User account closed by WPN due to User misconduct, fraud, or collusion may be seized and each such User shall forfeit any and all interest thereto.
Other clauses that relates to your case:
1.3 WPN Decisions are final: By accepting our general terms and conditions you also accept that our Security and Game Integrity team investigation results, outcomes and penalties are final. You expressly agree and accept WPN alone to deem any account in violation of any of the present policies, and therefore you accept any such determination as final.
1.5 Penalties:
You accept and expressly acknowledge and agree that any penalty decision or determination lies within WPN’s sole and absolute discretion.
1.5.8 Permanent ban and confiscation of funds: This penalty describes a permanent loss of access to the player account and any funds held within WPN. This penalty shall apply across any sites operating on WPN Network.
2.2.2 Compensation: Distribution of funds that WPN at its sole discretion considers fair, whether or not was recovered from the offender’s account.
4.2.11 WPN reserves the right to determine in its sole discretion whether players are using or benefiting from any of the forbidden tools above, based on patterns consistent with such tool usage. All determinations by WPN shall be final. WPN reserves the right to address unforeseen scenarios or situations not contemplated in the present policies as it sees fit.
Regards,
Game integrity Team.
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Chris P
Customer Service Representative
On Tue, Dec 31, 2024 at 3:46 AM, wrote via Mail:
Hello, I am writing to you again just in case, since it has been more than a week since my first letter and I have not received a response, and maybe my first letter has not been received for some reason. On December 20th, I received a notification that my account had been banned. I have not violated any rules of the poker room and I am sure that a mistake has occurred. I have been in the poker community for over five years and am known as an honest player, I have played in many poker rooms and have not been banned anywhere. At the start of my poker career, I blogged on a popular poker forum, here is the link to it -https://forum.gipsyteam.ru/index.php?viewtopic=155514 . I am ready to go through all the checks that are required and answer your questions about my account. I'm sure you're interested in whatever happens when an honest player is banned for violations he didn't commit. My login is PokerKing : STR1SCH
All these two weeks I was sure that there was a mistake and I just needed to contact the security department and the issue would be resolved.
But apparently there is little chance of achieving an adequate dialogue through letters to the support service and the security service. I am still waiting for a response from the manager through whom my affiliate contacted the room's security service regarding this ban. Therefore, all this time I did not create a topic on the forum, believing that the issue would be resolved through the security service and the delays in their response are due to the holidays.
I have always played fair, never violated the rules of the poker rooms I played in. And I am ready to pass any checks regarding the fairness of my game. At the time of the ban on December 20th, my account had about $2k + room RP points equivalent to $2,100 + a ticket to a $1,000 tournament, and I also could not complete the mile for which it was necessary to make 200k SP points by the end of the year, for which I would have received $2,600. At the time of the ban, I had 8,406 SP points left to make. (All progress from SP points will be lost on December 31st)
I hope to get help and advice from the community on what steps I need to take to regain access to my account.
They%27re)
