I can't join any tables on PC or Android

Hey Guys,

after a long break I tried to return to the tables. Unfortunately, whenever I buy in for a cash game no table window opens.

I have exactly the same issue on Android as and on PC as. It looks like I'm being seated but no table actually appears.

My bankroll also appears to be raked whenever I attempt to play, if the seating process completes.

Support hasn't been helpful so far — they said they'd email me after I sent my log files and explained the problem.

I have never received any email.

Has anyone else encountered something like this? What would you recommend?

Originally posted by AliErfurt

Has anyone else run into this? What would you suggest?

Yikes!

If you can, try installing PokerStars on a different machine — for example, a friend’s or family member’s computer.

If it functions there, the issue is with your computer.

If it still fails, I’d assume the problem lies with your account.

Best of luck :gl:,

VS

Thanks for your answer!

Since I experience the same problem on my Android smartphone as well as on my PC i also think its a problem with my account. I re-installed the software multiple times on both platforms and deleted the personal datasets and nothing has changed.

I contacted the support again, resent logfiles and i am currently waiting until i get an other promised e-mail from a technical expert.

I will update here if there is a solotion to this issue for forum purposes.

Looks like I'm experiencing the same problem. Tell me if you find a fix. Thanks.

Originally posted by pennerpark

seems that I got the same issue. let me know if you have a solution. thx.

The previous post is from March 5, it's possible that there was no solution.

FWIW, I just joined a table of Omaha Hi/Lo from Canada.

bad news... so unfortunatly I will withdraw my balance.

Originally posted by pennerpark

Bad news... so unfortunately I will withdraw my balance.

Have you discovered what the problem is?

No. I reinstalled the stars client several times. But I have no clue, why the tables do not open.

Every time I try, it cost me 1BB. But no table is visible. But when I just open for spectator, it works. So I cannot figure out why.