Finished 35th in a “Top 15% Qualify” Tournament but Didn’t Qualify

Hi everyone, I’m looking for help or advice to escalate a tournament issue with Stake Poker.

I played the Centurion Warm Up – Phase 1 tournament.

The lobby clearly stated:

“This phase ends when 15% of players remain.”

The tournament had 233 players total, and 15% of 233 = 34.95, which should mean 35 players qualify.

I finished exactly 35th place, but I did not receive qualification for the next phase.

I already checked the rules and couldn’t find anything saying the number rounds down instead of up.

Does anyone know:

if this is normal,

if Stake rounds differently,

or how I can properly escalate this case to support/admins?

I would really appreciate any help or visibility on this 🙏

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Quick update regarding my Stake Poker tournament issue:

I contacted support about finishing 35th in a tournament where the lobby stated that the top 15% qualify (233 players total).

Support has now escalated the case to the team responsible for tournament reviews, and they told me they are currently investigating it.

I appreciate everyone who replied and helped me understand the situation. Hopefully I’ll get a final answer soon 🙏

Update from Stake Poker support regarding the Centurion Warm Up – Phase 1 situation:

They confirmed I finished 35th out of 233 players, but according to them only 34 players qualified for the final phase.

Their explanation is that 15% of 233 equals 34.95, and because of that, 35th place was considered “just below the threshold.”

They also confirmed that qualification is automatic for players considered inside the top 15%, and no ticket is issued manually.

The issue is that 34 players are not even close to being 15% of the field — 34 out of 233 is only 14.59%.

There was also absolutely no clarity anywhere in the rules or tournament lobby explaining that the qualification number would be rounded down instead of up, which is why this whole situation feels very unfair.

I’d really appreciate the community’s support and visibility on this situation.

Stake Poker support confirmed that I finished 35th out of 233 players in the Centurion Warm Up – Phase 1, but they denied qualification because only 34 players advanced.

Their reasoning is that 15% of 233 = 34.95, so the system rounded down to 34 players.

The problem is that 34 players are only 14.59% of the field, not 15%, and nowhere in the rules or tournament lobby was it explained that percentages would be rounded down.

I’ve already escalated the issue because I genuinely believe the communication around the qualification system was unclear and unfair.

If anyone else thinks this should have been handled differently, I’d appreciate any replies, opinions, or support so this can hopefully get more visibility.

Update on my Stake Poker tournament issue:

Support replied, saying their system truncates the 15% cutoff, which is why only 34 players progressed from 233 entrants.

Yet the lobby only displayed:

“This phase ends when 15% of players remain.”

My objection is that this phrasing reasonably implies 35 players should remain, because 15% of 233 = 34.95.

I also requested they point me to the exact written rule that describes this rounding procedure for future events, since without a clear rule I think it causes confusion and undermines the competitive integrity of those tournaments.

Still awaiting clarification.

Haha, I doubt that even if you reached the next round you'd walk away with more than a few coins, since everything already seems totally rigged.

It’s an automatic bubble boy

They explicitly say the IB tournament rules round down, never up.

34.95 is not 35 it is 34

what a bubble

I do think stake poker should implement auto calculation and show how many players get further like every other poker site does. Manually calculating and then rounding down is very confusing for players and easily can make players upset and seeking support help when it so close like you was.

Edited June 1 by kick-raivisf

wow

hmm